Help
Frequently asked questions
How ordering, pricing and production work for custom hockey kits.
How does ordering work?
Two paths: full online order (upload artwork + build the roster yourself), or talk to us (send a rendered design, or ask us to design — roster can follow by email). Either way you get confirmation, then artwork approval, then a finalised quote. Submitting does not start production.
Does submitting the order start production?
No. Submitting sends confirmation and your estimate. Artwork must be approved first, then the quote is finalised. You’ll get a payment link after the quote is finalised — production starts once that is paid.
What if I don’t have a design yet?
We can design for you. Use Talk to us and choose “I need Linechange Jerseys to design for us”. Design is £200 per jersey. Tell us club colours, kit types and deadlines — we’ll help shape the artwork.
When do I pay?
Not at submit. The site total is an estimate. After we check your artwork, you get a finalised quote. You’ll get a payment link after the quote is finalised — paying that starts production.
What’s included in the estimate?
Kit guide prices: jerseys £29.99 each · socks £14.99 each · short covers £17.99 each. Design by Linechange Jerseys: £200 per jersey when we create the artwork for you. Extras at checkout: cap £15 · branded towel £20 · hoodie £35 · t-shirt £20. Shipping guide: UK £9.99 · Europe £17.99 · North America / worldwide £19.99. Figures on the site are estimates ex-VAT. Final shipping zone and VAT are confirmed on the finalised quote after artwork check.
How long does production take?
Typical lead time is 4–6 weeks after artwork approval. That clock starts once art is signed off and payment is received via the payment link — not when you first submit the order.
What artwork do you need?
Upload your crest plus home, away and/or alternate jersey artwork, and any sponsor marks. Clear PNGs work best (under 5MB each). Crest plus at least one jersey set unlocks kit choices on the roster. If something needs a tweak, we’ll flag it before the quote is finalised.
Can I change the roster after I submit?
Until artwork is approved and the quote is finalised, email us with your order reference and the change. After production starts, roster or size changes may not be possible — or may need a new quote.
How should I pick sizes?
Use the size chart and measure chest at the fullest point. Goalie cuts use the same labels with extra room for equipment. You can also share the size link from the roster so players fill their own sizes.
What if a size is wrong or something’s printed incorrectly?
Check the roster carefully before you send. Made-to-order kit can’t be returned for a different size once produced. If we print something that doesn’t match the approved artwork or finalised roster, contact us with your reference and photos — we’ll put it right.
Do you ship outside the UK?
Guide rates: UK £9.99 · Europe £17.99 · North America / worldwide £19.99 per order. The finalised quote confirms your zone after artwork approval.
Where is my design and bag saved?
Artwork and bag data save in this browser on your device so you can leave and come back. Clearing site data, using another device, or a private window won’t keep that local save — download your order file from checkout if you need a copy.
Who owns the design?
You (or your club) keep ownership of the artwork you upload. By ordering, you confirm you have the right to use club crests, sponsor logos and player names. We use your files only to produce and fulfil the order.